[ C A S E S T U D Y ]
Building an All-in-One HealthTech Platform for Patients and Doctors
Client
Concept Project
Industry
Healthcare · Technology
Service
UX Research & Strategy · UI/UX Design · Web & App Design
01 / Challenge
A Messy Health Journey
Managing healthcare today is fragmented for both patients and doctors. Patients book appointments over the phone, receive lab results by email, and share prescriptions on WhatsApp. This patchwork makes it easy for information to get lost, hard to keep track of progress, and stressful when health is on the line.
Doctors face the other side of the problem. Juggling paper records, hospital systems, and endless admin tasks. Instead of focusing on care, they spend time cross-checking details and replying to repeated patient inquiries.
02 / Insights
Key Insights from UX Research
03 / Design Strategy
Our UX Design Solution (For Patients)
Appointments Made Simple
Book and manage physical or virtual visits in one place.Digital Prescriptions
Prescriptions stored digitally, making follow-ups and self-care easier.Loyalty & Rewards
Earn reward points, tier benefits, and healthcare vouchers, making quality care more affordable and encouraging repeat visits.
03 / Design Strategy
Our UX Design Solution (For Doctors)
Streamlined Patient Management
Access complete profiles including history, prescriptions, and visit notes in a single, organized view.Smarter Bookings & Workflows
Manage upcoming appointments with automated reminders, status tracking, and integrated messaging to reduce no-shows and admin effort.Prescriptions & Inventory
Issue digital prescriptions while keeping track of clinic consumables and medicines, with low-stock alerts for seamless continuity of care.Actionable Reports
Generate invoices and performance insights, from patient volume to consultation types, helping clinics run more efficiently.
04 / Impact
Why This Matters for Patients & Doctors
While the immediate solution brings records, documents, appointments, and telehealth into one seamless flow, the real win is reducing stress for both sides. Patients gain confidence knowing their health journey is clear and accessible anytime, anywhere. Doctors spend less time on admin and more time on actual care. For clinics, it means smoother operations, stronger patient trust, and the ability to scale services beyond physical visits.
50%
Faster booking
100%
Digital Records
+25%
Engagement
05 / Next Steps
Future Enhancements
The next opportunity lies in proactive and connected healthcare. By integrating AI-powered health alerts and wearable device data, patients could receive early warnings on conditions like high blood pressure or irregular glucose levels, prompting timely telehealth check-ins.
This isn’t common practice in Malaysia yet, but it would close a critical gap in preventive care. For providers, it means fewer emergencies, stronger long-term patient relationships, and a future-ready platform that grows with the ecosystem.
